Privacy Policy

1. Data Controller

The data controller is IEMT LAB EOOD (trade name: iEMT Lab). The company details are listed in the contact block on this page.

2. What Personal Data We Collect

We collect personal data that you voluntarily submit through our inquiry, quotation, contact, and configuration forms.

• company name
• contact person or full name
• email address
• phone number
• country or region
• intended use
• quantity
• timeline
• topic
• message or inquiry details
• confirmation of follow-up consent where explicitly requested
• limited technical data needed for website operation and security, such as IP address and browser information

3. How We Use Personal Data

We do not use personal data collected through these forms for unrelated marketing purposes unless that is stated separately and you have given separate consent.

• to respond to inquiries
• to review product, service, or configuration requests
• to prepare and send quotations
• to communicate with potential customers
• to follow up on submitted inquiries
• to maintain related business correspondence
• to protect the website and maintain its security
• to comply with legal obligations where applicable

4. Legal Bases for Processing

• steps prior to entering into a contract
• legitimate interests related to business communication, record keeping, and website protection
• consent, where this is specifically requested

5. How Data Is Submitted and Stored

Personal data submitted through the website forms is transmitted to our business email and processed internally for inquiry handling, quotation preparation, and customer communication.

We may use hosting, platform, and email service providers where necessary for normal website operation and communication.

6. Data Sharing

We do not sell personal data.

• Data may be shared only where necessary with providers supporting website hosting, infrastructure, email communication, or technical maintenance.
• Data may also be disclosed where required by law or where necessary to establish, exercise, or defend legal claims.

7. International Transfers

If a service provider processes personal data outside the European Economic Area, we rely on the appropriate safeguards required by applicable law, such as Standard Contractual Clauses.

8. Data Retention

We retain personal data only for as long as necessary to:

• respond to the request
• prepare and send quotations
• maintain related business correspondence
• comply with legal obligations
• establish, exercise, or defend legal claims where necessary

9. Your Rights

Subject to applicable law, you may have the right to request:

• access
• correction
• deletion
• restriction of processing
• objection in certain cases
• data portability where applicable
• withdrawal of consent where processing is based on consent

10. Complaints

If you believe your personal data has been processed unlawfully, please contact us first.

You also have the right to lodge a complaint with the competent data protection authority in Bulgaria.

11. Cookies and Similar Technologies

This website may use necessary technical cookies required for core website functionality and security.

If non-essential cookies are used, they are described separately together with the required consent mechanism.

12. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or unlawful disclosure.

No online transmission or storage system can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or website-related changes.

The updated version is published on this page together with the revised last-updated date.

14. Contact

For questions related to privacy, please use the contact details below.